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NEW QUESTION # 67
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?
Answer: C
NEW QUESTION # 68
A service provider is starting to design a customer journey. The service provider has documented the utility, warranty, and experience that the service should deliver.
What else do they need to identify before they start to design the journey?
Answer: A
NEW QUESTION # 69
What should be done FIRST when designing a customer journey?
Answer: A
NEW QUESTION # 70
Which stakeholders should assess and evaluate value realization?
Answer:
Explanation:
Both the service consumer and the service provider
NEW QUESTION # 71
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
Answer: D
NEW QUESTION # 72
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